Terms & Conditions

Company Ownership

Jiffy is a residential cleaning service brand owned and operated by Sinar Mas Employment Agency & Jiffy (UEN: 52860244J), a licensed employment agency in Singapore. All payments, contracts, and services provided via www.jiffy.sg are fulfilled under Sinar Mas Employment Agency & Jiffy.

1. Definitions

Client: Any individual or entity who books or uses the services offered by Jiffy.
Cleaner: A trained employee of Jiffy who performs the cleaning services. All Jiffy cleaners are directly employed by us and not third-party contractors.
Platform: Refers to www.jiffy.sg and any other digital or booking portals operated by Jiffy. “Company,” “we,” “us,” or “Jiffy” refers to Sinar Mas Employment Agency & Jiffy, trading as Jiffy.
Services: Refers to residential cleaning services offered by Jiffy, including one-off cleans and subscription-based recurring cleaning services.

2. Scope of Service

Jiffy is a residential cleaning service provider. We operate as a company with our own team of trained employees. We do not act as a marketplace or intermediary platform. Clients use our online booking platform to engage directly with Jiffy’s in-house cleaners.

Standard Clean

For Standard Cleans, clients select their preferred duration (e.g. 3hr/4hr/5hr), and tasks completed within that time are based on client priorities.

Standard Cleans are designed for routine household upkeep and general chores such as:

  • General dusting and surface wiping

  • Vacuuming and mopping

  • Basic kitchen and bathroom cleaning

  • Light laundry tasks such as loading, folding, and ironing.

Clients may prioritise specific tasks within the booked duration (e.g. focusing more time on folding clothes and skipping the kitchen). However, the scope of tasks must remain within general household maintenance. Intensive or specialised tasks such as grout scrubbing, removal of post-renovation dust and debris or detailed appliance degreasing, are not included under the Standard Clean, regardless of duration booked. These fall under our Deep Cleaning or Post-Renovation Cleaning services and must be booked accordingly.

Cleaners reserve the right to decline requests that fall outside the agreed service type. Clients are also advised to book sufficient time based on the number and complexity of tasks required, as cleaners will prioritise based on available time.

Clients are also responsible for booking a sufficient duration to complete their desired tasks. Our cleaners will prioritise based on instructions given, but we cannot guarantee all tasks will be completed if the allotted time is insufficient. Clients with a longer to-do list should book a longer session to ensure coverage. For example, a 3-hour booking may not realistically cover full-house cleaning plus ironing. If an extended task list is required, clients should book additional time.
Standard Cleans are intended for regular home upkeep and include standard tasks such as general surface wiping, vacuuming, mopping, basic kitchen and bathroom cleaning, and light laundry duties. Clients may request that specific tasks be prioritised during the booked time (e.g. focusing more time on folding clothes and skipping the kitchen). However, the scope of tasks must remain within general household cleaning.

Specialised Cleans
(Deep Clean, Post-Renovation, Move In/Out)

For specialised services, the service durations listed on our site are estimates. The actual time required may vary depending on the cleanliness and accuracy of information provided (e.g. size of home).

  • We may request photos of the space before confirming the booking. If the unit is excessively dusty, dirty, or heavily soiled, Jiffy reserves the right to propose additional charges or extend the cleaning duration based on the condition.

  • Large renovation debris (e.g. cement chunks, loose tile pieces, sharp objects, nails or construction materials) must be cleared before our team arrives. Jiffy does not offer heavy debris or bulk renovation waste removal.

  • We do not remove paint stains, deep stains, or perform mould removal in any of our cleaning services.

  • Electricity and water must be active and accessible at the premises prior to the start of any cleaning service.

Cleaning Products – Special Requirements
For specialised services (e.g. Post-Renovation, Deep Clean, Move-In/Out), Jiffy will provide our own general-purpose cleaning products. These are selected to be effective and safe for most household surfaces.

Clients must inform Jiffy at least 48 hours prior if their property requires specific surface-safe or allergen-friendly cleaning solutions (e.g. for natural stone, wood, terrazzo, or eco-certified needs). Where special products are requested or required, Jiffy reserves the right to charge an additional fee to cover product costs.

Jiffy will not be liable for surface damage resulting from non-disclosure of material requirements or sensitivities.

3. Booking, Payments and Fees

All bookings must be made through the Jiffy platform. Bookings are only confirmed upon successful full payment. Clients are responsible for providing accurate details including access instructions, location, and service type.

While estimated durations are provided for certain cleans, they are not guaranteed. If the property is misrepresented (e.g., incorrect size or condition), cleaning time may be impacted. For Standard Cleans, the cleaner will perform tasks within the booked time. Clients may prioritise tasks as needed.

4. Cancellation and Rescheduling Policy

  • More than 24 hours’ notice: Full refund (processing may take 3–5 working days, depending on your bank).

  • Within 12 to 24 hours’ notice: 50% refund.

  • Less than 12 hours’ notice or no-shows: No refund.

  • No access or late access: If the client is not present and fails to provide access within 20 minutes of the scheduled start time, it is considered a no-show. The cleaner may leave, and no refunds will be issued. Cleaners are not expected to wait beyond 20 minutes.

  • Rescheduling is subject to availability and must be done via the booking confirmation link, website, or WhatsApp.

If Jiffy is responsible for a delay, we will notify the client as early as possible. If the client cannot extend the booking time to compensate for the delay, a credit may be issued at our discretion.

5. Subscription Plans
(i) Cancellation Terms for Prepaid Plans

Subscription plans (Monthly, Quarterly, Half-Yearly) are offered at discounted rates in exchange for upfront payment and commitment. By subscribing, clients acknowledge and agree to the following:

  • Prepaid plans are non-refundable unless early cancellation is approved.

  • If approved, completed cleans will be recalculated at the one-off rate. The difference and any applicable processing fees will be deducted from the refund.

  • No refunds will be issued if the value of services used equals or exceeds the amount paid.

  • No refunds will be granted after significant usage.

  • Any applicable processing fees (e.g. payment gateway charges) will also be deducted before issuing any refunds. Refunds will only be made if the adjusted amount exceeds the value of services rendered.

Example: A client cancels a Half-Yearly plan after 1 month (4 cleans completed). These cleans will be charged at the one-off rate. The difference will be deducted before issuing any refund.

(ii) Pause Policy

Clients may pause their subscription once during the plan period, for up to 4 weeks.

  • Pause requests must be submitted at least 48 hours before the next scheduled clean.

  • Unused cleans will be carried forward and the plan extended accordingly.

All cleaners are direct employees of Jiffy. They undergo comprehensive training and background checks. We do not outsource work to third-party contractors.
Clients on subscription plans may request the same cleaner for consistency, subject to availability.

Cleaners may refuse to perform tasks that pose safety risks, such as climbing unstable surfaces, handling hazardous materials or entering unsafe areas.

Clients are required to treat cleaners with respect and maintain a safe environment, including securing or restraining pets during the clean. Cleaners must be able to work without harassment, obstruction, or physical danger.

If issues arise during a clean, either party may contact Jiffy immediately for assistance.

6. Our Cleaners

7. Pet Services Addendum (Future Offering)

When pet services launch, clients must:

  • Disclose any new or additional pets not previously recorded in their booking.

  • Ensure pets are healthy, non-aggressive, and in good condition for service.

  • Not feed pets within one hour before any scheduled walks or play sessions (to avoid risks such as bloating or vomiting).

  • Confirm that pets have not exhibited harmful or aggressive behaviour.

Jiffy cleaners may refuse service if animal behavior presents safety risks.
Clients agree to indemnify Jiffy for any injury caused by pets during service.

8. Privacy & Contact

Jiffy collects personal data solely to facilitate bookings, manage logistics, and improve services. By using our services, you consent to being contacted via phone, SMS, or email for booking-related communication.

We comply with the Singapore Personal Data Protection Act (PDPA) and never sell or disclose personal data to third parties.

9. Complaints and Dispute Handling

Clients must report service-related complaints within 24 hours of the cleaning appointment. Reports must include a description and, where possible, supporting photos.

Jiffy will review the claim and may offer:

  • A reservice

  • Credit toward a future clean

  • A partial refund (only if the service was incomplete or disrupted due to our fault)

Refunds will not be issued for completed cleans unless there was a verified service failure.

If a Jiffy cleaner is accused of property damage:

  • It must be reported within 24 hours of service

  • Supporting evidence must be submitted

  • Jiffy will investigate in good faith and determine a fair outcome

  • If verified, we may offer compensation or lodge a claim under our public liability insurance (subject to terms)

False or exaggerated claims may result in service suspension and legal action.

If a cleaner is late or no-shows, we will notify the client as soon as possible and offer a full refund or reschedule.

10. Acceptable Use

Clients may not:

  • Engage in threatening, harassing, or abusive conduct toward Jiffy staff or cleaners

  • Request unsafe, illegal, or unethical services

  • Obstruct or endanger our staff during their duties

Violation of this policy may result in immediate cancellation of service and permanent exclusion from future bookings.

11. Indemnification

Clients agree to indemnify and hold harmless Jiffy, its directors, employees, and affiliates from any claims, liabilities, damages, or losses resulting from:

  • Misuse of services

  • Breach of these Terms

  • Failure to provide a safe environment during service

  • Aggressive pets of third-party behaviour

12. Governing Law and Jurisdiction

These Terms are governed by the laws of Singapore. Any disputes shall be resolved under the exclusive jurisdiction of the Singapore courts.

13. Modifications

Jiffy reserves the right to amend these Terms or update pricing at any time. All changes will be published on our website. Continued use of Jiffy’s services indicates acceptance of the revised terms and rates.

14. Refund Processing Fees

Refunds, where applicable, may be subject to a processing fee to cover payment gateway or administrative charges. This will be communicated prior to processing.

15. Force Majeure

Jiffy shall not be held liable for any delay or failure to perform services due to events beyond our reasonable control. This includes, but is not limited to, acts of God, severe weather, pandemics, illness, strikes, power outages, transportation delays, equipment failures, or government-imposed restrictions, or any event reasonably unforeseeable.

16. Right to Refuse Service

Jiffy reserves the right to refuse or discontinue service to any client who:

  • Violates these Terms

  • Creates an unsafe or abusive environment

  • Requests cleaners to perform dangerous or illegal activities

  • Engages in threatening or disrespectful behavior toward our staff

Refusal may include cancellation of current bookings and denial of future services without obligation to refund.

17. Photographic Documentation

To ensure quality assurance and service transparency, Jiffy cleaners may take photos before and after of cleaned areas. These photos are used strictly for internal records, quality control, and in the event of disputes.

By booking a service, you consent to this documentation. Jiffy will not share, publish, or distribute these images without your explicit consent. Any identifiable or sensitive information captured will be treated confidentially and in accordance with PDPA guidelines.

(iii) Auto-Renewal

Auto-Renewal: Subscription plans (Monthly, Quarterly, Half-Yearly) will automatically renew at the end of each billing cycle unless the client cancels at least 48 hours before the renewal date. By subscribing, clients agree to recurring billing based on their selected plan.

18. Use of Steam Equipment (Steam Mopping & Surface Cleaning)

Steam mopping is available upon client request for Deep Cleans, Post-Renovation Cleans, and Move-In/Out Cleans. By requesting this service, you confirm that your flooring is suitable for steam cleaning and accept full responsibility for any potential damage caused.

Jiffy cleaners are not flooring specialists and cannot assess floor compatibility. Jiffy will not be liable for any warping, discolouration, expansion, or other damage that results from steam mopping on unsuitable floor surfaces (e.g. timber, laminate, vinyl, natural stone, or waxed finishes).

Steam surface cleaning (e.g. for kitchen countertops, stovetops, bathroom tiles, taps) is also available for these services. This method helps sanitise surfaces, dissolve grease, and loosen grime buildup using high-temperature steam, reducing the need for harsh chemicals.

If you request steam cleaning, you confirm that your surfaces are suitable for this method. Jiffy is not liable for damage caused to heat-sensitive, unsealed, or specialty materials if the client did not notify us of surface incompatibility beforehand.