Frequently asked questions.

  • We currently service most areas in Singapore that are easily accessible by public transport. However, locations with restricted or difficult access may not be supported. Please contact us before booking if you’re unsure.

  • We’ve got you covered with:
    • Regular home cleaning (Everyday Clean)
    • Deep cleaning
    • Move in/out cleaning
    • Post-renovation cleaning
    • Pet sitting service

  • Yes. All our cleaners are fully employed by Jiffy (no outsourcing!) and go through thorough training and background checks to keep your home safe and spotless.

  • Yes! We do have an extra $10 charge for all bookings done on a public holiday.

  • Our cleaners are available for cleaning from 8.30am, with our last clean ending at 10pm.

General Questions

  • Pricing depends on your home size, the type of service, and how long you’d like us there. You’ll find all the details clearly laid out on our Pricing or Booking pages.

  • We offer great value with our subscription plans (monthly, quarterly, or half-yearly) so the more regularly you clean, the more you save! Keep an eye out on our socials as occasional promos and referral perks might pop up!

  • We accept all major credit/debit cards. Full payment is collected at the time of booking to confirm your slot.

Pricing & Payments

  • We really hope that doesn’t happen! But if it does, just let us know within 24 hours and we’ll do our best to make things right. Depending on the situation, we may offer a re-clean, credit, or other resolution.

  • Yes, we are fully insured in case of any accidental damage or incidents during service.

  • No worries at all. Lots of clients prefer to leave a key, use a digital lock, or provide access instructions. Your cleaner will follow any directions provided on the checkout page, and we always handle your home with care and respect.

  • Please contact us within 24 hours so we can look into it and make things right. You can read more about how we handle such cases in our Terms & Conditions.

Safety & Guarantees

  • Just head to our Booking Page to book your clean in a jiffy! If you need a hand, drop us a WhatsApp.

  • Not sure what to book? No worries! Each of our services is explained on the Services Page, but if you’re still unsure, just contact us and we’ll guide you to the best fit for your needs.

  • Yes! You can choose weekly or fortnightly cleans under a monthly, quarterly or half-yearly subscription that auto-renews based on your selected plan. You can even request the same cleaner each time (subject to availability).

  • We do recommend being present for the first session to walk the cleaners through your preferences and priorities, so they know exactly how you like things done. Subsequent cleans (with the same cleaner) is totally up to you! As long as we have access, you can leave it to us.

  • We get that plans change, just let us know at least 24 hours in advance if you need to cancel or reschedule as our cleaners run on a tight schedule.

    • More than 24 hours: Full refund

    • 12–24 hours’ notice: 50% refund

    • Less than 12 hours or no-show: No refund
      (You’ll find full details in our Terms & Conditions)

  • Sounds like a good time! For post-party cleanups, we recommend our Deep Cleaning service. Just let us know when booking (or send us a quick WhatsApp), and we’ll prepare our team accordingly, like bringing extra trash bags and adjusting the scope. If you think you won’t need the full hours listed online, message us directly and we can help tailor the session.

Booking & Scheduling

  • Our Standard Clean covers essential household chores like:

    • Dusting and wiping down surfaces

    • Vacuuming and mopping floors

    • Bathroom and toilet cleaning

    • Kitchen surface wipe-downs

    • Folding laundry and general tidying

    Clients are welcome to prioritise tasks based on their needs. For example, if you prefer more time spent ironing instead of kitchen cleaning, just let your cleaner know, we’re happy to follow your preferences.

    Please be realistic with the time you book.
    If you have a long list of tasks (e.g. cleaning the whole house and ironing), please book a longer session. Our cleaners will do their best to prioritise, but the work completed depends on the time you've selected. A 4-hour clean cannot reasonably cover every single task and extras, and we want to make sure you’re happy with the results!

    Note:
    Standard Cleans are not for heavy-duty or intensive tasks like scrubbing grout, deep degreasing or post-renovation work. These are covered under Deep Cleaning or Post-Renovation Cleaning.

  • For Standard Cleans, yes. You’ll need to provide your vacuum, mop, and basic supplies.

    For Deep Clean, Move-In/Out, and Post-Reno cleans, we provide our own standard cleaning products. These are safe and effective for most general surfaces.

    If your home has specific needs (e.g. marble, natural wood, terrazzo, or eco/organic requirements), please let us know at least 48 hours before your clean. We’ll assess and recommend suitable products.

    Please note that specialised cleaning solutions are not included by default and may incur an additional fee to cover the higher cost of niche or premium products.

  • Yes, definitely! You can simply let your cleaner know when they arrive.

  • Yes! Steam cleaning is included free of charge with all Deep Clean, Move-In/Out, and Post-Renovation cleans.

    We use high-temperature steam to sanitise surfaces and dissolve grease and grime, especially in kitchens and bathrooms. This helps eliminate up to 99.99% of common household bacteria without harsh chemicals.

    Steam is great for bathroom fixtures, kitchen stovetops and tile grout. However, it may not be suitable for all materials such as unsealed wood, porous stone, wallpaper, or laminate.

    If you choose to request steam cleaning, please ensure your surfaces can handle heat and moisture. Jiffy is not liable for damage to surfaces that are not steam-safe.

  • Steam mopping uses hot steam to deep-clean and sanitize floors. It’s great for removing grime on hard surfaces.

    We offer it for free on Deep, Move-In/Out, and Post-Reno cleans. Just let us know in advance if you'd like it so we bring the right equipment.

    Some floors (like wood or laminate) aren’t steam-safe, so we recommend checking with your flooring manufacturer first to ensure your surfaces can handle heat and moisture as Jiffy is not liable for damage to surfaces that are not steam-safe.

Service Details

  • Life happens! If you’re running late, please try to let us know ASAP. Our cleaners will wait up to 20 minutes past the scheduled start time. After that, it’s considered a no-show and no refunds can be issued, as our team runs on a tight schedule and may have back-to-back jobs. You can read more in our Terms & Conditions.

  • We're so sorry! If our cleaner is delayed, we’ll notify you as soon as we can (usually due to traffic or unexpected delays). If you’re unable to extend your booking time to make up for the delay, we’ll issue a credit at our discretion to make up for the inconvenience.

Punctuality & Attendance

  • Our subscription plans (Monthly, Quarterly, or Half-Yearly) offer great savings for recurring services.

    Our subscription plans are based on 4 cleans per month (weekly) or 2 cleans per month (fortnightly). While many clients choose to book a weekly clean, it’s totally up to you how you use your cleans!

    You can schedule them as recurring weekly sessions, or space them out however suits your schedule — even booking multiple cleans in one week if you prefer.

    Just remember:

    • Weekly plans = 4 cleans per billing month

    • Fortnightly plans = 2 cleans per billing month
      You’ll have flexibility to choose your days/times and can manage bookings directly through our platform.

    Once you choose a plan, we’ll bill you based on the cycle you select. Plans auto-renew unless cancelled before the renewal date. You can choose a fixed day and time, even request the same cleaner for every visit!

  • All our subscription options are listed on our Pricing page. If you need cleaning more often than what’s shown, just contact us and we’ll help tailor something for you.

  • Yes! We offer optional add-ons for Everyday Cleans. Just make sure you add it before you book your next session. If you have already scheduled a clean, simply let us know and we can manually include these extras in.

  • Enjoy your break! For our Quarterly and Half-Yearly subscription plans, you’re allowed to pause once per billing cycle for up to 4 weeks. Simply contact us and we’ll sort it out for you.

  • We totally understand life gets busy, but please note that missed or unscheduled cleans do not roll over to the next month. Each billing cycle includes either 4 (weekly) or 2 (fortnightly) cleans, and it's the client’s responsibility to book and use those within the current month.

    To avoid missing out, we recommend selecting the ‘recurring’ option when booking, or setting reminders to secure your preferred time slots in advance. If you’re having trouble scheduling, just reach out - we’re happy to help!

  • Our subscription plans are strictly for one household only. This helps us ensure fair scheduling, accurate pricing, and cleaner consistency.

    Sharing a subscription across multiple addresses (even between family members) is not permitted. If we detect misuse (e.g. booking under different addresses with the same plan), we reserve the right to suspend or terminate the subscription without refund, as outlined in our Terms & Conditions.

    If you need service at multiple properties, please purchase a separate plan for each location.

  • To cancel your subscription, simply log in to your account and go to your subscription settings. From there, you can manage or cancel your plan.

    If you’re having trouble, feel free to contact us, we’re happy to help!

    Note: To avoid auto-renewal, cancellations must be made before your next billing date.

  • If you cancel part-way through your plan (e.g. 2 months into a 6-month plan), we’ll recalculate your completed cleans at the one-off rate instead of the discounted subscription rate. The difference, along with any applicable processing fees, will be deducted before we issue any eligible refund.

    No refunds will be provided if the total value of completed cleans is equal to or more than the amount you paid.

    For full terms, please refer to our Terms & Conditions page.

Subscription Plans

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